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Cloud Technology Supports The Fight Against Poverty

Posted on 7/04/2014 3:18 PM

​Our Client

Campbell Page is an award winning, not-for-profit organisation with 85 offices around Australia. For more than 28 years it has provided employment, disability and community services to a diverse range of people, including the most disadvantaged in the community. In the previous financial year alone, Campbell Page assisted more than 80,000 Australians to overcome personal challenges to work readiness, by helping people to complete education, gain workplace skills and find and keep a job.

Campbell Page had recently undergone an organisational restructure and service model renewal to meet market challenges, and continue achieving positive outcomes for clients. Next in line for change was the company's ageing ICT infrastructure.

Business Problem

Campbell Page's regional NSW data centre had once served its purpose well, supporting ICT operations for more than eighty Australia-wide branches. Ageing systems, however, and issues with local power supply posed a serious risk of data loss and costly business downtime.

Chris Mowday, Chief Finance Officer at Campbell Page, says, "Campbell Page is positioned as a commercially strong, industry thought leader with a high performance internal culture. Our technology needed to reflect this. We could not afford to let our IT let us down."

Campbell Page had insufficient plans in place for business continuity (BC) and disaster recovery (DR). The company's data network connectivity was unreliable, which disrupted day-to-day operations on a number of occasions. It was a challenge to get services back up and running quickly, with a small regional internal ICT team that needed to focus on daily tasks, not emergency network repairs.

Mowdays adds, "Our business was growing solidly, but needed more robust and resilient systems to take it into the future."

Campbell Page contacted Novo IT for advice on realigning their ICT infrastructure with business objectives.

Novo IT Solution

Novo IT's Consulting and Architecture Team hosted workshops to clarify business objectives and system requirements. All key stakeholders, including the Board of Directors, were engaged in the initial consulting phase.

Mowday says, "This really helped the project to run smoothly, as everybody was 'on the same page' from the start. This was important given the major changes to infrastructure."

Novo IT designed a cloud-based solution to address network connectivity and resilience issues. The cloud-based data centre would not be affected by local power failure. In the event of disaster, systems could be switched immediately to redundant networks and avoid costly downtime.

A Wide Area Network (WAN) was implemented to support disaster recovery, and the migration of data networks from the regional data centre to the cloud.

"We were amazed by how quickly the cloud migration took place," says Mowday. "There was virtually no down time."

Client Outcomes

Campbell Page now enjoys all the benefits of cloud technology. Disaster recovery has been fortified, which enables business continuity in the event of failure. It means that business risk from technology and power failure is virtually eliminated. ICT capacity can be scaled up to meet demand as the organisation grows. The Infrastructure-as-a-Service (IaaS) platform is very cost-effective, with its pay-per-use fees avoiding the need for major up-front capital investment.

Staff and management now have renewed confidence in their capacity to deliver the organisation's mission of 'Getting More Australians Working.' The robust, resilient, cloud-based infrastructure has Campbell Page marching onwards and upwards in its fight against poverty.  ​

 

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