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Outsourcing ICT turns up a winner for metals distributor.

Posted on 15/07/2014 3:11 PM

​Our Client

Austral Wright Metals is Australia's leading importer and distributor of stainless steel, aluminium, copper brass, bronze, nickel alloys, duplex alloys, titanium alloys and specialty metals. Austral Wright metals are used for a wide range of applications, including building and construction, automotive, electrical, industrial machinery, wine, brewing, white goods, chemical, mining, oil and gas.

Austral Wright has headquarters in Wetherill Park, NSW, with sales offices and distribution warehouses in all Australian states.

 

Business Problem

Austral Wright had enjoyed significant growth with the introduction of their New Generation Stainless Steels range. This meant that current ICT systems were no longer sufficient. Desktop computers across all sites and servers needed replacing. The task was beyond the capacity of Austral Wright's limited in-house resources.  Austral Wright CEO Alan Sinfield explains, "We decided to outsource our ICT to a strategic partner who would really understand our goals, so we could stay focused on our core business."

The migration from internally to externally managed ICT would need to be performed carefully to avoid costly disruptions to daily operations. Ongoing maintenance of the new ICT environment was also a critical element.

"We needed a partner who could be on the ground at any of our sites, and manage all server resources within a data centre, with the assurance of Service Level Agreements," adds Sinfield.

 

Novo IT Solution

Novo IT's Consulting and Architecture Team hosted workshops with key stakeholders at Austral Wright, to map out specific business goals and ICT needs. The discovery and planning process included a detailed plan to migrate each server and site across to a new, hosted environment. Sinfield says, "This is precisely what we were after: a solution tailored to our business needs, rather than trying to force our business to fit a generic solution."

Novo IT's Professional Services Team managed the implementation phase. They performed a seamless migration of servers and data. They rolled out a full desktop Standard Operating Environment (SOE). This meant that all sites and users had streamlined hardware, operating systems and applications. Windows Remote Desktop Services was deployed to provide the same services to mobile workers.

Microsoft Exchange 2013 was installed to enhance collaboration and productivity.

Novo IT's Managed Services Team took over the day-to-day running of Austral Wright's ICT systems. This included proactive virtual machine (VM) monitoring to manage the backend allocation of computing and storage resources, and setting alerts for the performance of individual Windows Services. Novo IT Managed Services also took ownership of proactive systems maintenance, including virtual machine patch management.

A Telstra IP Telephony (TIPT) system was installed to enable flexible, business grade communication between Australia-wide Austral Wright sites and mobile users, and new strategic partner Novo IT.

 

Client Outcomes

Handing over the ICT function to a strategic partner who understood their business goals removed the headache of managing technology internally.

"Even though they're not 'in-house,' Novo IT is very much a part of the Austral Wright Team," says Sinfield.

Austral Wright discovered renewed business confidence, with more time to focus on income-generating activities.

The new ICT environment provided capacity for future growth, and bolstered stability and security. Security concerns were also abated with the 'remote phone wipe' feature in Exchange server.

Austral Wright experienced vastly improved performance of business applications courtesy of the Standard Operating Environment across devices and Remote Desktop Services. This resulted in improved productivity and satisfaction company-wide.

Sinfield adds, "We're delighted that our many and varied customers can continue to expect a fast and well informed response to any enquiry, and, of course, a superior level of service."​​

 

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