Managed Desktop / User Support
Novo IT Managed Desktop/User Support fixes issues fast, for happier and more productive end users.
We give your desktop users all the technical help they need, when they need it. Your IT team is no longer burdened with routine, time-consuming desktop support, and is empowered to focus on more strategic tasks.
Novo IT uses Remote Monitoring and Management (RMM) to monitor your hardware, which automatically alerts us to potential issues. We immediately diagnose and rectify the problem, without disruption to your business.
Novo IT Managed Desktop/User Support service includes:
- Australian-based service desk available when you need it
- Remote monitoring of hardware
- Dedicated Client Relationship Manager
- Access to new technology and expertise when required
- Simple and efficient incident reporting every month
Why choose Novo IT for Managed Desktop/User Support services?
- Highly skilled, ITIL-certified service staff located in Australia who can provide remote or on-site support.
- Predictable ICT spend with a simple pay-per-user fee structure.
- Flexible service desk support to suit the needs of your business.
- Greater return on investment and economies of scale from your ICT assets.