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Virtual DBA

Virtual DBA gives you all the benefits of dedicated database management, without the need for full-time SQL admin staff. Our experienced team remotely monitors and configures your SQL servers, giving you the assurance of database availability and business continuity.  Key benefits of our Virtual DBA service:

Continuous monitoring and availability

Ensure availability of business critical databases and avoid costly business disruptions.

Improve database performance

Get the most out of your SQL Server installation with recommendations from our SQL experts to improve performance.

Agreed recovery options

In the event of disaster, we initiate your pre-determined recovery procedure to promptly restore operations.

Reduce staff costs

Your Virtual Database Administrator removes the need for staff to focus on database administration, and allows them to use their time more effectively on core business functions.

Reporting

Mitigate risk and stay informed about the health and operation of your database services.
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Our Approach

1
Onboarding
During onboarding, Novo IT discovers and documents the databases, instances and servers within your business. We document and agree upon your expectations and data recovery options.
2
Proactive Monitoring
Novo IT sets up monitoring alerts for your databases and servers. Our monitoring service detects issues when they occur. We notify you, provide a resolution plan and remediate the issue.
3
Service Desk Support
Novo IT provides responsive support for information requests, incident investigation, database security maintenance and database recovery.
4
Monthly Reporting
Our monthly report includes performance statistics and recommendations to improve your database health and performance.

Product Scope

OnBoarding
Inclusions
  • Document SQL servers, instances, databases, features and configuration details.
  • Gather client expectations for recovery process, change management and reporting
Exclusions
  • Microsoft SQL Server installation
  • Management of SQL Server Reporting Services, SQL Server Integration Services, SQL Server Analysis Services
Proactive Monitoring
Inclusions
  • 24/7 database monitoring and incident logging at the server, instance, database and SQL job level.
  • Database health checks.
  • Maintenance plans, database level backups and reindexing to improve availability and performance.
  • Recommendations for capacity planning, performance, problem resolution and patching.
Exclusions
  • Monitoring and maintenance of third party applications.
  • Setup or maintenance of disaster recovery and high availability configuration such as mirroring, clustering, log shipping, replication and AlwaysOn
  • Developing or scripting of activities not associated with database administration.
Reporting
Inclusions
  • Monthly report detailing: issues identified, outstanding issues, recommendations, action plan and database growth and trends.
Exclusions
  • Listing of recommendations does not immediately include them within the scope of the Virtual DBA agreement.
Additional Options
Eye
Disaster Recovery Monitoring
Monitor disaster recovery configurations, such as log shipping, mirroring, replication and clustering.
Heart
High Availability Monitoring
Monitor clustering or Always On configurations.
Hands On DBA
Hands On DBA
Onsite DBA available for one day every three months for agreed activities.
Assumptions
  • SQL Server is already installed (installation increases cost of onboarding)
  • SQL Server licensing is not included as part of this product